Privacy policy
Website Legal Policies
KOAL Cosmetics India Private Limited
Last Updated: 13th March 2026
These Website Legal Policies (“Policies”) govern the access, use, and interaction with the website operated by KOAL COSMETICS INDIA PRIVATE LIMITED (hereinafter referred to as the “Company”, “KOAL Cosmetics”, “we”, “our”, or “us”).
These Policies establish the legal framework governing the relationship between the Company and any person who accesses, browses, registers, or makes purchases through the website (hereinafter referred to as “User”, “Customer”, “You”, or “Your”).
The Policies are designed to ensure transparency, legal compliance, consumer protection, and secure online transactions while using the Company's digital platform.
By accessing, browsing, registering, or using the website and its services in any manner, the User acknowledges that they have read, understood, and agreed to be legally bound by these Policies, including any amendments made from time to time.
If you do not agree with any provision contained in these Policies, you are advised to discontinue the use of the website immediately.
1. About the Company
KOAL COSMETICS INDIA PRIVATE LIMITED is incorporated under the Companies Act, 2013 and operates in the retail and wholesale trading of cosmetic and beauty products through online and offline channels.
Registered Office: H-62, Site-5, Kasna Industrial Area, Greater Noida, Gautambuddha Nagar, UP, 201312.
Customer Care Email: support@koalcosmetics.com
Customer Care Phone: +917042428342
2. Terms of Use
2.1 Acceptance of Terms
By accessing this website you confirm that:
- You are legally competent to enter into a binding contract.
- You will comply with applicable laws.
- You will use the website for lawful purposes only.
2.2 Permitted Use
Users may use the website for the following purposes:
- Browsing cosmetic products
- Purchasing products
- Wholesale enquiries
- Accessing product information
- Contacting customer support
2.3 Eligibility
Users must be 18 years or older to place an order.
2.4 Modification of Terms
The Company reserves the right to update these Terms at any time.
3. Product Information Policy
Product listings may include:
- Product descriptions
- Ingredients
- Usage instructions
- Manufacturing details
- Pricing information
- Shelf life or expiry details
Product images are for illustrative purposes only and packaging may vary.
4. Pricing Policy
All prices are listed in Indian Rupees (INR).
Additional charges may include:
- Shipping charges
- Handling fees
- Applicable taxes
The Company reserves the right to cancel orders due to:
- Pricing errors
- Technical issues
- Stock unavailability
5. Order Acceptance Policy
Orders placed on the website constitute an offer to purchase. The Company reserves the right to accept or reject orders at its discretion.
6. Shipping & Delivery Policy
Processing Time
Orders are processed within 1–3 working days.
Delivery Timeline
- Metro Cities: 2–5 working days
- Other locations: 4–7 working days
Delivery timelines may vary due to weather, courier delays, or public holidays.
7. Order Cancellation Policy
Customers may cancel orders before dispatch by contacting customer support.
Once the order is dispatched, cancellation may not be possible.
8. Wholesale / Bulk Purchase Policy
Wholesale supply is available for:
- Retailers
- Distributors
- Salons
- Beauty stores
Wholesale purchases may require:
- GST registration
- Business verification
- Minimum order quantities
9. Payment Policy
Payments may be accepted through:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
The Company does not store sensitive card information.
10. Privacy Policy
The website may collect information including:
- Name
- Phone number
- Shipping address
- Payment details
This data may be used for order processing, customer service, and marketing communication.
11. Cookie Policy
The website may use cookies to enhance user experience and analyze website traffic.
12. Intellectual Property Rights
All content including logos, product images, graphics, trademarks, and designs are the property of KOAL COSMETICS INDIA PRIVATE LIMITED.
Unauthorized use is strictly prohibited.
13. Product Safety Disclaimer
Cosmetic products may cause allergic reactions for certain individuals. Customers are advised to perform a patch test before use.
14. Limitation of Liability
The Company shall not be liable for:
- Indirect damages
- Consequential losses
- Product misuse
- Third-party service failures
Maximum liability shall not exceed the value of the purchased product.
15. Governing Law
These policies shall be governed by the laws of India. Any dispute shall fall under the jurisdiction of courts located in [Insert City].
16. Policy Updates
The Company reserves the right to update these policies at any time. Users are advised to review this page periodically.
17. Grievance Redressal Mechanism
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company maintains a grievance redressal system and appoints a grievance officer for consumer complaints.
Grievance Officer
Name: SEORE
Email: support@koalcosmetics.com
Phone: +917042428342
Customer complaints will be:
- Acknowledged within 48 hours
- Resolved within 30 days
18. Compliance With Law
The Company complies with applicable Indian laws including:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Legal Metrology (Packaged Commodities) Rules
- Goods and Services Tax (GST) laws
19. Governing Law & Jurisdiction
These policies shall be governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts located in: [Insert City / State].
20. Policy Updates
The Company reserves the right to modify these policies at any time. Changes will become effective once published on the website. Users are advised to review this page periodically.
21. Acceptable Use Policy
21.1 Prohibited Activities
Users shall not use the website to:
- Engage in unlawful activities
- Upload malicious software, viruses, or harmful code
- Attempt unauthorized access to the website or servers
- Scrape, copy, or extract data from the website without permission
- Impersonate another person or entity
- Engage in fraudulent transactions
21.2 System Interference
- Disrupt website functionality
- Overload website infrastructure
- Bypass security measures
21.3 Account Responsibility
If the website provides user accounts, users are responsible for maintaining the confidentiality of login credentials.
21.4 Violation of Policy
The Company reserves the right to:
- Suspend or terminate user accounts
- Block access to the website
- Initiate legal action where applicable
22. Anti-Counterfeit & Brand Protection Policy
22.1 Intellectual Property Protection
The following assets are protected under applicable intellectual property laws:
- Brand name
- Trademarks
- Logos
- Packaging designs
- Product images
- Marketing materials
Unauthorized reproduction or misuse is strictly prohibited.
22.2 Counterfeit Products
The Company strictly prohibits the manufacture, sale, or distribution of counterfeit products bearing its brand.
22.3 Reporting Counterfeit Products
If customers suspect counterfeit products they may report them to:
Email: [Insert Email]
23. Influencer & Affiliate Disclosure Policy
23.1 Transparency
Influencers and affiliates promoting Company products must clearly disclose promotional relationships using terms such as:
- Paid Partnership
- Sponsored
- Ad
- Affiliate Link
23.2 Responsible Marketing
- Claims must be truthful and accurate
- Marketing must not be misleading
- Benefits must not be exaggerated
23.3 Regulatory Compliance
Promotional activities must comply with:
- Advertising standards
- Consumer protection regulations
- Social media platform guidelines
24. Data Protection Policy
(Aligned with the Digital Personal Data Protection Act, 2023)
24.1 Data Collection
The Company may collect personal data including:
- Name
- Contact information
- Address
- Payment details
- Order history
- Browsing data
24.2 Purpose of Data Processing
- Order fulfillment
- Payment processing
- Customer service
- Marketing communications
- Fraud prevention
- Legal compliance
24.3 Data Security
The Company implements security measures including encryption, secure servers, and access control to protect personal data.
24.4 User Rights
- Access to personal data
- Correction of inaccurate data
- Deletion of personal data
25. Disclaimer of Warranties and Limitation of Liability
25.1 Disclaimer of Warranties
The website and all products are provided on an “as is” and “as available” basis without warranties of any kind.
The Company does not guarantee:
- Uninterrupted website operation
- Error-free information
- Virus-free website
- Specific results from cosmetic product use
25.2 Limitation of Liability
The Company shall not be liable for:
- Direct or indirect damages
- Website interruptions
- Unauthorized access
- Product misuse
- Allergic reactions
- Third-party service failures
25.3 Third-Party Service Disclaimer
The website may rely on third-party providers such as:
- Payment gateways
- Logistics partners
- Cloud hosting services
- Analytics platforms
25.4 Website Availability Disclaimer
The Company does not guarantee uninterrupted website availability due to maintenance, server failures, cyber incidents, or force majeure events.
25.5 Indemnification by Users
Users agree to indemnify and hold harmless KOAL COSMETICS INDIA PRIVATE LIMITED against claims arising from misuse of the website or violation of policies.
